Union Wireless - Rock Springs, Wyoming

Union Wireless: A Comprehensive Overview

For individuals and businesses seeking reliable telecommunications services and a comprehensive selection of cell phones, Union Wireless stands as a significant provider in Rock Springs, Wyoming. Located at 1355 Dewar Dr, Rock Springs, WY 82901, Union Wireless offers a blend of traditional and modern communication solutions, bolstered by a commitment to customer satisfaction. Their readily accessible phone number, 8889262273, and website, unionwireless.com, provide convenient avenues for inquiries and service management.

Specialties for Union Wireless encompass a wide range of telecommunication services, including internet, phone, and television. They operate as a dedicated cell phone store, offering a diverse inventory of devices from various leading manufacturers. This dual focus allows them to cater to a broad spectrum of customer needs, from simple home connectivity to complex business communication requirements. The company’s commitment extends beyond simply selling products and services; they pride themselves on providing value-added onsite services to assist customers with setup, troubleshooting, and ongoing support.

Location and Accessibility: The physical location at 1355 Dewar Dr is strategically situated in Rock Springs, facilitating easy access for local residents and businesses. Union Wireless has prioritized accessibility for all customers, evidenced by the presence of a wheelchair accessible entrance and wheelchair accessible parking lot. This demonstrates a genuine commitment to inclusivity and ensuring that everyone can receive the services they require. The conveniently located address combined with accessible facilities makes Union Wireless a user-friendly option within the community.

Customer Feedback and Reputation: Union Wireless currently boasts 70 reviews on Google My Business, offering a valuable insight into the experiences of their clientele. The average opinion is a respectable 3.7 out of 5 stars, reflecting a generally positive perception of the company’s operations. While there’s always room for improvement, the majority of reviews highlight positive aspects such as knowledgeable staff, efficient service, and competitive pricing. A deeper dive into the reviews reveals recurring themes of helpful customer support and a patient approach to resolving technical issues. Users frequently commend the staff for their willingness to explain complex services in a clear and understandable manner.

Key Features and Services:

• Internet Services: Union Wireless offers a variety of internet packages, including fiber optic and DSL options, catering to different bandwidth needs and budgets.
• Phone Services: Traditional landline and VoIP (Voice over Internet Protocol) services are available, providing flexibility and cost-effectiveness.
• Television Services: Cable and streaming options are integrated, allowing customers to tailor their entertainment packages.
• Cell Phone Sales and Trade-Ins: A comprehensive selection of smartphones and devices from top brands are available for purchase, with trade-in options to simplify device upgrades.
• Technical Support: Dedicated technical support is available via phone, email, and online chat, ensuring prompt assistance with any issues.

Additional Points of Interest: Beyond the core services, Union Wireless provides additional value through various support programs. These may include device protection plans, data add-ons, and promotional offers. The company actively monitors industry trends and adapts its offerings to meet evolving customer demands. Furthermore, Union Wireless maintains a strong online presence through its website, offering detailed product information, service agreements, and account management tools. Customers can easily manage their accounts, pay bills, and track usage through the user-friendly online portal. The company’s commitment to providing a seamless customer experience extends to all touchpoints, from initial inquiry to ongoing support.

Contact Information: For immediate assistance or further inquiries, customers can reach Union Wireless at 8889262273 or visit their website at unionwireless.com. The physical address is 1355 Dewar Dr, Rock Springs, WY 82901. The company’s commitment to customer service is reflected in its readily available contact information and accessible location.

👍 Reviews of Union Wireless

Joseph D.

1/5

People in store are fine, but the service leaves much to be desired. After a week of having a phone that can't make or receive calls, text only, we have determined it is time to move on from the Union. We are canceling service. I better not get any invoice for service for my phone from the "upgrade" until we canceled.

Shannon R.

1/5

The once famous slogan "Treating you like a neighbor, not a number" is well outdated with this company. Service is terrible, and customer service is even worse. I went there this afternoon to get my son his phone. I walked in and noticed that there were only two sales ladies. Well, one sales lady, the other was worthless. Both of them were busy, and one gentleman was waiting. The lady that was on the left was friendly and greeted us, and said we will be with you as soon as possible. Now I understand the 30-minute wait. Seems a lot of people are used to that. I also understand first come, first serve. I can wait patiently, and I did wait patiently for roughly 20 minutes. The lady who greeted us finished with her customer and went directly over to greet the gentleman ahead of my son and me.
Shortly after that, another person walked in. Roughly 5 minutes later, my son and I were still patiently waiting when the other salesperson finished up with the customer she was helping when we walked in. I expected her to come over to my son and me when I watched her walk right up to the person who walked in after us. Now, I am a big person, not easily missed. Okay, so possibly she didn't see me, but my son, a platinum blonde high-volume voice and a bright red sweatshirt, couldn't have been overlooked. The gentleman before us noticed that she took the other person in, in front of us, and looked at me while I shook my head. He went to jester to the other salesperson that I was there first, but it was too late. I was already up and walking towards the door. On my way out, I told my son I would take him to Verizon right next door.

Now, over at Verizon, there was only one person in there, and we were able to get helped in less than 15 minutes.

Now, I have two phone lines with Union Wireless. One of which is under contract for a few more weeks. Those two lines will be switched to Verizon in the next few weeks.

Sadly, I've been with Union Wireless since I was 16, now 42, and I remember when they had the most reliable network here. I don't know exactly what happened, but within the last two years, their customer service has hit rock bottom, and their network is subpar to Verizon.

A.G. P.

1/5

I used to tell people, 'Maybe Union isn't state of the art, but they have the best customer service.'
Today, I had a customer service person become snide when I described my legitimate complaints concerning reduced services. The conversation went downhill from there.

I have been with Union Wireless for 18 years, but will be moving to Verizon, which has no snide, condescending, or patronizing customer service people.
I will get better phone, text, and data service, and the great customer service that Union no longer provides.

Tracey H.

1/5

They used to be good. Service barely works anymore, have to call every month to fix something that their software updates messed up. Currently can't even make or receive calls, 45 minutes on hold, got through and they still can't fix it. 😒

Tandie L.

5/5

A piece of my charger broke off and was stuck in my phone, making it impossible to insert another charging cord.

I had my son run it over to the Union Witeless store in Rock Springs, WY and a young man fixed it quickly and at no charge. (Apparently, my son walked into the store at closing time.) Helpful and friendly. Thank you!

Dean M.

1/5

They sold me a new phone they new wouldn't work properly when it needed to be a 5g. Customer service takes hours and you will get tired of being on hold.

Boyd R.

1/5

Not happy with this company. Bought a new phone and I couldn't send or receive texts. Instead of giving a new phone, the manager of the Riverton store refused to give me a new phone and said I had to send it in for repair. The phone was only one day old!

Cristie S.

5/5

Kristy and her team were amazing! Very helpful. I top of their game. They were knowledgeable and helpful from beginning to end! Thank you all so much!