Teton Gravity Research - Wilson, Wyoming

Aimee M.

Would not recommend. I was ghosted after they sent me 2 wrong items.

I Ordered something cool for my dad as a birthday gift (a month in advance) and I was sent the wrong item. I understand things happen, so I contacted CS let them know it was a gift and I needed a timely resolution. CS responded fast and was very friendly - they sent me a new one (usps, pretty slow). THE SECOND ITEM WAS INCORRECT AS WELL. I emailed again because I understand things can be mislabeled in the warehouse for picking and never heard back. Sent three more emails over the course of a week and nada. Now I’m scrambling for my dad’s birthday gift.

Mark

Ordered the Grateful Dead x TGR River Bears LST (Alex Krastev), and there was a "minor imperfection" (out of place tye-dye ink) directly on the front. I emailed Customer Service, and Tommy was awesome to deal with; super responsive, and made sure a replacement shirt was promptly sent! Each one of these shirts are unique, have their own pattern (very cool), and comfortable! Would highly recommend this product and other TGR merch to others!! - - PROPS and FIVE Stars for TGR!

Stephanie B.

Tommy went out of his way to get me the size of shirt for me, even offered his own. Super kind! Thank you for the awesome new t-shirt!! Everyone is always really kind at this store.

Sarah

Ordered one sweater that I liked and received it within 3 weeks, still took longer but it arrived eventually. Ordered another as a gift, has now been over a month and we haven’t received package, or even an update on packing and shipping. Sent four emails now asking for update but no word from company except generic email offering me a discount from my next order. Neat gear and designs but NOT worth the hassle. Sweater was ordered 2 weeks before Christmas and it’s January 13th now, still no update

Megan S.

Do NOT order from this company! They sent us the wrong size shirts over a month late. When we contacted them to return they said it was outside of the 30 day return window-it was because they sent it so late! They do not answer phone calls-voicemail is full- or emails. They should really be put out of business. We will be filing a Better Business Bureau complaint. I repeat DO NOT GIVE THEM YOUR BUSINESS-they don’t deserve it.

Bruce L.

I would give a zero if possible. Ordered the Grateful Dead goggles which looked very cool. First issue is that they came with two lenses but both were the same (not as advertised). They were also advertised as large enough for glasses and there is no way. I emailed customer service twice over a two week period to see if a larger size was available and to get the promised other color lenses. No response! I would have kept if they would have responded and at least exchanged to lenses. It left me no choice but to return which still cost me the shipping. Great idea but poor execution with NO customer service.

Chris M.

They make some really cool merch. However, I ordered a hoodie a week and half ago. A shipping label was created a week ago today and still hasn’t even shipped out. I have emailed them twice, and called multiple times with no response. I am pissed, and I wouldn’t recommend anyone buying their merch because their customer service is GARBAGE.

Brett

Ordered sweatshirt on December 11th. Today is January 19th and I still haven’t received any shipping info from TGR. Sent 4 emails now asking for an update or refund, but received nothing more than auto responses offering 20% off next order which I won’t be placing due to this experience, and prior to this I was returning customer. Cool designs and gear if you can get it delivered, but service has really been lacking. Disappointed because I really like their stuff, but not worth the hassle.