SERVPRO of Milwaukee North - Menomonee Falls, Wisconsin

Pat K.

Servpro is awesome! What a great team! Rick, Teresa, Paul, Ariel, and Mikhai came to my house and just attacked my basement and cleaned up! And I had a mess! It was also nice to see the care in the way they treated my belongings in the basement! I just have to say that they rocked!!! And they were all very happy, professional and down to earth with their approach. Thank you so much for your great service!

Claudia L.

Darren and Ron were fabulous. I got to know Darren more because he was here several more days than Ron. His expertise was phenomenal. But also he was a delight to have in our home. He is kind, dedicated, and trustworthy. Also, the team that moved all the furniture and did the remediation were so skilled. One gentleman, the lead of the team, possessed remediation knowledge well beyond his years. I wholeheartedly recommend ServPro. I hold a special place for Juan, our project manager. Amazing man, father (I was fortunate to hear about his son), and just really great person. Can’t recommend him enough. Really! These men all deserve a huge raise and some paid time off, please.

Brad T.

If you are looking for a mold mitigation company, SERVPRO does a decent job (reason for 2 stars). If you are looking for a general contractor to bring your home back to normal after any sort of damage, beware. We started working with SERVPRO on 07/12/24 due to a shower leak that caused mold and within two weeks the mold was mitigated. If you file an insurance claim, your insurance company will put SERVPRO on the payee line, along with you and your mortgage company. This SERVPRO location has refused to endorse the check cut by my insurance company. Due to having holes in my kitchen, laundry room, and first floor bathroom for over three months, I called a drywaller and had the holes fixed within one week; but since SERVPRO refused to endorse the insurance check, I have no access to those funds. I have had to pay out of my pocket to do the job SERVPRO should have done months ago. I had to act as the GC and in doing so, I have the same legal right to the funds as SERVPRO but they hold you hostage and refuse to endorse the check. Their contract to start work says they will give you line item pricing...they don't unless you ask them multiple times. At one point we received a phone call from the GC saying he just got the design for the tile in the bathroom from 21st Century Tile, but we received the same e-mail he did 10 days prior (we were all listed as recipients in the e-mail); this leads me to believe they may be embellishing other facts of the remodel process such as timeline and product availability. All of our tile was picked out on 10/04 and is in stock at the tile shop yet no work has been done. The carpenter who framed our shower showed up to our home with no idea what he was supposed to do; he was frustrated and said this is the last job he is doing with SERVEPRO. The GC would just show up to our house with no phone call and my wife works from home, but she has to work and cannot step away from her office very often. I have attached photos of how our home was left for three and a half months. This has been an absolute nightmare. I will update this review and post pictures when the project is completed. I realize this review is not a very good one, but all the employees of SERVEPRO have been very nice and polite, but the performance is a two star at best. During my last phone call with SERVPRO I was told hunting season has delayed the repair process, so if you use them just know that your quality of life takes a back seat to their employees hunting.

UPDATE: It is 2/4/25 and the shower still leaks, they damaged our cabinets. And the heated floor still doesn’t work. Do not work with Brad Jaeger, he won’t call you back, says he will come out and not show up. This has been a nightmare. More photos added.

UPDATE: It is now March 17th. I just tried to have Servepro endorse two checks written by my insurance company ($17,000 total) and they are still holding my money hostage. They refuse to sign checks issued in December and February, and I couldn’t hire anyone else if I wanted to because I can’t access the money. Brad Jager lied and told me to come by any time this week to have the checks sign. Brad Cowel (owner) is incompetent because there is no designate agent allowed to endorse a check other than him and he was a never there. AVOID THIS COMPANY!

Ben P.

We were 215 miles away on vacation when our friend who looked over our pet & house saw we had a flooded basement after having nearly 6" of rain Thursday night. The whole basement, which is about 1500 Sq. feet, had water on the carpet. We got home Saturday PM, and had contacted ServPro on the way back. They assembled a team, and Teresa, Cuco, & Gabe were here at 5pm. They moved everything that needed to be moved, and had got all the water sucked out by 8pm with their equipment. They left 16 blowers going and a large air filter/dehumidifier going. The project Manager, Rob Chessman, came on Monday Morning, checked everything, including a tool. That measure through & behind walls and told us the good news that our walls were saved. He was very thorough and made sure everything is taken care of. Then his team of Jose & Cuco came and ripped out all the carpet in 1 day, which was pretty surprising for the amount we had! Our house immediately smelled better once that was out, and they sanitized & deordorized the floor. The 16 blowers stayed until Wed., everything was dry & they came and picked up their equipment. I would HIGHLY RECOMMEND ServPro if anyone has to go through the unfortunate event of a flood. They were quick, thorough, informative, and made sure to take care of the problem which was so beneficial in a already stressful situation. Thank you Rob, Teresa, Cuco, Gabe & ServPro for a FANTASTIC job. 👍 👌

Lyn D.

My sister and I just wanted to let you know that we received awesome service regarding possible water damage from our upstairs neighbors sink over flowing. The water came down into my bathroom sealing vent. We called Your company and we were pleased with the awesome service. Your associate Austin Fisher came to check if we had any damage. He was very pleasant and informative. After his thorough research he advised that there was no moisture nor mold or standing water. The ceiling fan was in good condition. Thanks for the awesome service. Lyn and Sandy

Lori K.

This review is ONLY for the CLEANING TEAM! Veronica, Carina, Arlasaly, Evans, Raquel, Erica, Rosie, Angie, Merna and Julie did an amazing job! They spent 2 days at my home cleaning from top to bottom after 10 months of water damage cleanup, demolition, and reconstruction. They were amazing.

Jo P.

SERVPRO was the BEST! Talented and knowledgeable working staff. The project manager, Dean Llanas, was exceptional and made the misfortune easy to cope with. He deserves a medal!

Karen M.

Had an awesome team Dean,Darren,Ron,Bill,Rosalia and Karina. Everyone were pleasant and communicated with me well. It was a pleasure having them here and my house looks amazing. I would definitely have them to my house again. Great work everyone