Second Nature -

Laura Fontana

Ryan of Second Nature was referred to me by a colleague in the veterinary field and from our first conversation, he was responsive and committed. As we worked together to overhaul my outdated website, Ryan was very communicative and ensured all changes and additions were to my liking and aligned with my vision and goals. As the website continues to be fine-tuned, I realize my only mistake was not utilizing Second Nature sooner! This team is very proactive, adaptive, and creative and truly goes above and beyond to cater to the individual client and business. Thanks, Ryan!

T “Treece” Lewis

Second Nature has been a life saver for our website. Ryan, the owner, is so nice to deal with, and he has one great team! If you want changes, they are quick to come up with ideas and will brainstorm with you. They will make whatever changes you want, and they will make them quickly!
Although I really don't have to do too much because they are so on top of it all, so one less worry! I would highly recommend them for your website needs! I just cannot say enough good things about Ryan and his team!

randy dunn

Charged us for things they never did, and when we pointed that out they stopped returning our phone calls. They created a very nice website, and we were initially very happy with them. But after a year or so, they became very slow to make requested updated. They convinced us to pay them $1,000 a month to run Google Ads. But we noticed there weren't any ads. When we contacted them about the issue, but made excuses. Now they won't respond to our phone calls or emails. If anybody know a physical address for them, please let me know. We are trying to file a claim against them in small claims court.

Ryan - I'm am one of the owners of Homestead Veterinary. I have been trying to contact you, and my business partners have been trying to contact you for months. You need to transfer the domain name over to us. The person who answers the business phone says that we need to call you. But your phone goes straight to voice mail and the message says you voice mail is full so I can't leave a message. And you don't respond to emails.

Jeremy F

Ryan and his team have exceeded my expectations with their responsiveness and willingness to work to give me the online experience I have been looking for. Second Nature has continued to provide follow up and content that has contributed to my business growth and excellent online presence. Thanks for the great work!

Tamara Dunn

We hired Second Nature to build and host a website for our new hospital. From the start Ryan pushed Google Ads, which would add $1000 monthly, and the website development and monthly fee were already expensive.

We wanted a blog and met with Ryan; we spent over an hour in a high-pressure sales pitch for Google Ads. The blog wasn't mentioned, and Ryan was oblivious to our stress. We felt held hostage and didn’t want to repeat the meeting. I managed to interrupt and tell him we had appointments, but he would not stop, causing clients to wait.
In 4/22 business slowed, so we warily agreed to Google Ads for a month. Ryan said it would increase new client interactions by 20 to 40 a month. I wanted to see a change before further commitment. That was the last communication we had with Second Nature. All future emails requesting follow up are unanswered.
I emailed 9/22 to see if the ad launched, since we couldn’t find it. In the meantime, Second Nature continued charging us monthly. And I cannot access Google Business Suite to review it, as they have the credentials and have not provided us requested access.

12/22 Second Nature decided stop hosting our website, but felt okay to continue charging us. We are out $3000 for unpublished Ads, a downed website development costs, and a domain we can’t access, plus whatever monthly fees I cannot reverse. We try and contact Second Nature, but all we hear is crickets.
The situation is stressful. Ryan states in the below email that the website and credentials belong to us and would be provided should we “not be a good fit”, which never happened.
The promises made by Second Nature have been broken, and at this point it feels like a scam.
My email to Ryan (minor edits):
On Tue, Apr 13, 21 Tamara Dunn wrote:
Hi Ryan,
“The decision regarding a website has been confusing. We've had to look up the jargon used in your industry to try and understand what is available, what is covered in your packages, and how it impacts us. I do have a couple of questions.
1. How long are we contracting for if we decide to go with your company?
2. If we don't feel we can afford the monthly fee, who owns the website and domain name?
3. Is sending data to your web designers the only option for adding content?
4. Does the website come with email addresses connected through the site?

Ryan’s Response Email (minor edits):
No worries! After working in digital marketing for over a decade, I understand how confusing it can be. I’ll address your questions specifically and you can call with specific questions, especially concerning the jargon!
1. We are on a month-to-month service model & you're able to cancel at any time. We believe that earning your business means earning, month in and month out.
2. If for any reason we are no longer a good fit for each other, we part as friends and you own the website files and the domain, even if we purchase it for you, it will be transferred to you. We are not in the business of holding business's domains hostage 🙂 I would recommend you get your domain through Google Domains, it's only $12/year, provides free privacy, & is easy to manage.
3. There are a few options for adding content, but I will guarantee you that the quickest and most efficient way to get your updates completed within 24-48 hours will be to send them to our team. We can provide you with a login to do so but sending it to our team ensures that it fulfills its SEO potential to positively influence your business.
We appreciate you keeping us in the loop with your decision, as our approach is honesty, transparency, & education. Please let me know what other questions you have about any of the other providers you're looking at, as there are more than a handful of them that implement unethical tactics that would harm your online presence.
I hope this helps, please don't hesitate to contact Connor or me if you have any further questions, we're always more than happy to help!
What time can you hop on a call tomorrow or Thursday?
Have a great rest of your week ahead!
Kind regards,
Ryan
RYAN S. COPP
CEO & Founder

Linda Nasser

Second nature and their whole team are wonderful! We are a small family run business and they have done everything to help broaden our presence on every online platform. We used to have a terrible website with such a dishonest company that stole our money and domaine info and refused to give us access. Second nature did everything in their power to get this information back, even the owner Ryan got on the phone with them multiple times! What they did was even better, they redid our ENTIRE website integrated so many cool features made it much more "user friendly" and had it up and running in less than a week. Everything went so smooth and they did everything in their power to help keep our costs low. They are an honest company that truly just want their clients happy. Everyone I have had the pleasure to work with at second nature were professional and very responsive! Nick got me started, Sarah and Abraham got me set up, and Ryan always follows up to make sure everything is going smooth. Thank you guys!

Lauren Lowe

Ryan's services with website and google ad campaign literally generates 95% of the patients (I'm a psychologist in private practice). He is very nice, and extremely responsive (answers every call and email on the spot, even weekends). Ryan has provided reliable results for me and made changes requested, when I wanted to shift my speciality posted online. I highly advise using him.

Cory Stryker

Ryan with Second Nature has not only designed an amazing and user friendly website for my new practice but has helped me with other aspects of starting a business that aren’t even related to the website. He goes above and beyond for his clients and is always available to ask questions. I can’t thank him enough!