Prell's Towing Service - Alpena, Michigan

Melissa B.

I locked myself out of my car. The technician was at my location and I was back in my car within 15 minutes of calling. Excellent customer service.

Donna S.

They just told my son’s car and left him stranded with no way to get to the repair shop to get the repair done or to get his car back.

Heather K.

I’m not impressed with the service. They were not open and did not answer their phone for the last two days. How can you get your vehicle out of impound and they charge you daily but yet they don’t answer their phone and their mailbox is full.

Robert C.

Came quickly did take long to hookup despite the lower ball joint snapped on the car. Was able to still tow it with a normal wrecker. The owners son was the person that came. For a young guy he was very polite and very well educated on how to do his job despite he said he only has been doing it on his own for a short time. I would highly recommend using this company.

Alison P.

Honestly if I could leave less I would. The truck blew a hydraulic line in my driveway on Tuesday. The driver said they would come back to clean it up. Wednesday around 2 in the afternoon, I called and Jill answered the phone. When I asked when they were coming to clean it up she replied "I don't know anything about that, I'll talk to the driver and call you back" and she hung up on me. I called back a couple hours later and was told by Jill "I still haven't heard from the driver" and she hung up on me again. I called again at 10AM on THURSDAY and Jill answered and very rudely said "the driver will be out today to clean it up" then she hung up on me again. The driver showed up a few hours later, he swept the oil dry that he left there on Tuesday and then threw another bag down, told my husband he would be back later with degreaser and he never showed back up.
We spent all day Sunday cleaning up the driveway from the mess they had left on Tuesday.
Don't waste your time calling these people. Jill is so awful and rude, the truck driver is a liar. All around this company is very shady and not honest.
As far as towing, the driver was about an hour later than what he were supposed to be.

Jeff &. J. D.

Kevin helped make a bad situation as good as he possibly could. We can't say enough good things about him. Crushed my car last night (hit a deer). Kevin did everything he could to get me home (about an hour away), and made as many calls as he could to find us a rental car (to no avail). Regardless of the success, we truly appreciate all the effort in trying to use his connections to get us home.

No problems with the tow, either. They were professional, quick & prompt.

Thanks!

yvonne J.

I can’t say enough about the outstanding service I received from tow operator Kevin. My minivan went from running like a top to not starting at 6 on a Saturday night. Kevin was professional, helpful and went the extra mile from the moment he arrived. He tried several things to get it running (I’d hoped I just needed a jumpstart, but no such luck) and then towed it for me. He even waited several minutes to make sure my ride arrived and I was safe. 10/10 recommend Prell’s and Kevin in particular!

gabe W.

Collection of liars theifs and entitled people who don't follow the rules or laws. Call Jerome's towing or Georgies. They think it's funny to see people hurt by their entitled mentality. Prells used to be caring kind people don't get fooled like I did. It cost me more then I can write because I trusted them all my life. Tow truck drivers are supposed to be caring not caniving. Hope they get the message that the people they serve are the same ones that put dinner on their tables instead of treating people like tools and using them for whatever story they tell