Conti's Pastry Shoppe - Bronx, New York

Roseli M

I would like to start by saying I have worked at a bakery and can understand how stressful it is. I came to this bakery from word of mouth and came with an understanding perspective. This bakery looks so beautiful and clean on the outside. But due to how busy they are; their staff seems to lack communication.
I called to place an order for a cake and the staff who took the call said that they did not take orders over the phone. I did not have a problem with that and said I would come the next day in person. I saw that they closed at 6 and I arrived at there establishment at 5:26pm. There was a line when I arrived and I patiently waited until it was my turn. It was 5:35pm when it was my turn and the staff informed me that the cutoff time to order a cake was 5:30pm. I was a little bothered only because when I called the day prior, there was no mention of a cutoff time for ordering or a minimum days notice to place an order for a cake. When I initially called I did ask if it would be a problem since I originally had 4 days to place an order for a cake.
The staff saying the cutoff time was 5:30pm should have been the first red flag but I decided to give the benefit of the doubt. I mentioned what I wanted was a simple cake and they were being firm about their cutoff time being 5:30pm. I did mention that I had called a day prior and they did not mention a cutoff time or I would have shown up earlier. Since I saw that their place had great reviews I wanted to trust that it would work out in the end.
I did not want to make it an issue so I happen to be free the next day earlier in the morning. Before I left, I made sure to ask that I would still be able to place a cake since now that I had to come in the next day, the cake would be for the following day (next day). The girl who attended me assured me that there would be no issues for a cake next day and confirmed that my design was do-able.
I came the next day with a good outlook but then another girl on the staff told me that they have a 2 day notice for placing cake orders and that they are only able to offer me a display cake. Immediately frustrated, I am explaining what has happened so far with the service to the girl that is attending me. I told her that this situation is not her fault but if they could understand where I was coming from.
It was not until I became physically overwhelmed with processing that I wont be able to have a cake for my event and that it was too late to order a custom cake anywhere else, did another staff member say that they would be able to make a cake for me. She was the only one who was clear and showed empathy towards how the staff has handled what was supposed to be a simple order. If it was not because of her showing empathy towards me and treating me how every paying customer should feel, appreciated and taken care of, I would rate this a 1 star.
In the end, they were able to accommodate my order but I was not happy with the end result. The flavor was there just the cake was too dry. I also bought other ready to go cupcakes and a cheese puff and they actually tasted great. I believe this place can be great if there there was an understanding among the staff for what they will tell customers what their policy is.

Eva Neumannova

I recently ordered a Blaze-themed birthday cake from Conti’s Pastry Shoppe for my son’s celebration, and it was absolutely perfect! The design was spot-on, capturing all the details of Blaze in such a fun and vibrant way. The cake tasted as good as it looked—moist, flavorful, and just the right level of sweetness. It was a big hit with all the kids and adults at the party. Thank you, Conti’s, for helping make my son’s birthday extra special! Highly recommend for anyone looking for beautiful and delicious custom cakes.

Fanny

I picked up a birthday cake for my granddaughter. I was very pleased. The service at Conti's was excellent. The staff was so nice and friendly. The cake was beautiful and delicious!!! Everyone loved it! Thank you Conti's for making my granddaughter's birthday special. I will be back next month to order another cake.

My 3GuineaPigs

This is the 7th custom cake order we’ve made. It’s amazing how you can visualize a cake but when you have these amazing artist put your idea in a cake, you are blown away!

My son rescues snails and what better than making him his own custom cake with snails. His grandmother recently passed so they added a butterfly to represent her. I’m beyond grateful and amazed how this cake came to fruition. Thank you so so much.

Briana Leonard

Every time I come to this shop, it only gets better. I think I’ve found my forever bakery as long as I am in the Bronx. They are so welcoming, friendly, and helpful. Cakes are always beautiful!

Ana Isabel

Visited while looking for a nice bakery in the area to get some desserts to some coworkers

The place had so many nice reviews I had to stop by - I loved their store: beautifully made desserts and pastries, clean, organized, great variety and options to choose from!

I chose some assorted desserts but only had the chance to try their brownies (because their portions are HUGE)

I didnt really love the brownies because the mix tasted more like chocolate cake instead of brownie but Im looking forward to going back anyways to try other desserts a d some of their pastries

Jessica B-Ruiz

Third time ordering a custom design cake…. We enjoyed it and taste delicious ❤️.
Its so easy to order a cake online and communicate is the best

nicole garcia

My friends and family call me the cake lady because I always show up with a custom cake from Conti's. I get to think up an idea and they are always great at making it happen. These are just a few but they have made me Thundercats cakes to flower box bouquet cakes and everything in between. They always look good and taste even better. My favorite flavor is canoli cream.