Best Buy - Terre Haute, Indiana

Amanda W.

Staff is very helpful. Helped me with finding everything I’ve needed: laptop, carrying bag, AirPods, AppleWatch, Echo device, and more!!

INDIANA J.

We were helped by a great guy...i just wish I remembered his name. We were looking for a new refrigerator and dishwashers. They had a few refrigerators we really liked. Free delivery is a great deal. They have the new cell phones everyone wants. Closes at 7pm. So be aware all the other stores around them close. Between 9 and 10pm. Check out the pictures.

kelvys A.

I purchased a remote start system with them online and was booked for an installation appointment. The first time they called to cancel because their installer didn’t feel like coming to work. I was rescheduled and told it won’t happen again. I went in for my second appointment a week later, and after arriving early like they said they made me go around back and wait. I waited 30 minutes finally I went back in and only to be told the installer decided not to show up to work again! I got my money back and swore I’d never do business with this Best Buy again! No one bothered to call me or even show up. This is the worst service I’ve ever had!

Devin S.

Ordered an Apple Watch Series 10 from Best Buy. In the box was a used Series 3. Support told me they would document it internally, and that I could take it to the nearest store to get a refund or exchange. The manager at the Terre Haute store accused me of fraud and would not help. Over a month later I am still dealing with Best Buy support and the police to get a refund or replacement.

Update: Ended up having to file a complaint with the Indiana Attorney's General office. Then the Best Buy executive resolution team finally approved the refund after three months of dealing with them

Heather K.

I would give zero stars if I could. My son cracked the screen on his computer, so I called to make an appointment to get it fixed with the geek squad because I bought the #Warranty . I just spoke to somebody who barely spoke English, which normally doesn’t bother me but he told me I could pick the computer up in three days at the store. My son dropped the computer off, I’ve got a text message saying his appointment was canceled. Woke up this morning. Had a second text message saying his appointment was canceled so I called my local Best Buy and I spoke with a representative who was very kind and explained to me that actually they say 10 days for a broken screen and that’s just an estimate. It can take much longer if they have to order the parts in And that should’ve been properly explained to me as the cancellation text messages. Not sure why I’m getting those what is the point of something when you don’t know what’s going on with it because nobody explains things properly am I just supposed to intuitively know that it’s gonna take 10+ days to get this computer back , my son is online school. He can’t go without a computer. They’ll kick him out so I paid a bunch of money for a computer which granted he did break but now he can’t use for an extended period of time. Had I been told this upfront I would’ve taken it to a local repair shop and just paid the price to get it fixed same day or next day I’m so sick of these companies, outsourcing work to other countries who aren’t even doing their job correctly and explaining things the way they should do Best Buy

Shanna E.

We ordered a $1300 upright freezer. Was told it would be here Friday. Friday comes and I call to make sure. It's a call center. Not the actual store. They refuse to let you talk to the actual store. The call center knows nothing. What a worthless set up that is! Entire thing is a joke! Waiting for somebody to call me back. I will never buy a large appliance from here again. Total waste of time.... and Nobody knows what is going on!

Update! Freezer came damaged! Shocking i know. Was told I would get a gift card. Lady gave me some phony gift card number over the phone. Now today I call and try to use gift card number and it doesn't work. Mind blown. I will never shop here again. Best Buy is a joke and I hope they go out of business!

Dayna K.

They had what we needed & on sale! Thankful! Plenty of parking though depending on the time of day, can have to park further from the entrance. They have a decent selection. A little nervous as just bought a new phone and we have bought 2 prior phones brand new that had thr IMEIs activated PRIOR to the date we purchased them and couldn't get anyone to ever make that right. Never did get the new phones we paid for. That was unfortunate and I dont think anyone knew what to do but theybwear ya down to where you just give up the fight. Hopeful to receive the new phone we just purchased, this time. The store in general can be pricey but electronics are and we're usually able tonfind a good deal on what were looking for. Thankful to have the in store option.

Matt S.

I bought a TV, they demanded to know my yearly income, social security number religion and who I voted for... definitely selling our personal information... I will never return...