Comcast Service Center - Bad Axe, Michigan

Comcast Service Center - Bad Axe, MI

Located at 1555 Bad Axe Rd, Bad Axe, MI 48413, United States, Comcast Service Center is a well-known provider of internet and cable services. With a phone number of 8009346489, clients can easily reach out for support or inquiries. Their official website is xfinity.com.

The specialties of this service center include being an internet service provider and a cable company. Additionally, the facility is equipped with wheelchair-accessible parking and entrance, ensuring accessibility for all customers.

The Comcast Service Center in Bad Axe, MI has received a fair amount of reviews, totaling 60 on Google My Business. The average rating for this company is 3.5/5, indicating a generally positive customer experience but with room for improvement.

Key Features and Information

• Address: 1555 Bad Axe Rd, Bad Axe, MI 48413, United States
• Phone: 8009346489
• Website: xfinity.com
• Specialties: Internet service provider, Cable company
• Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance
• Reviews: 60 on Google My Business
• Rating: 3.5/5

👍 Reviews of Comcast Service Center

Rob T.

1/5

Quote" we give you a cable box and or modems and can take Payment for your basic bill. Nothing more nothing less. They cannot help you with anything other than a cable box and they may have the ability to allow you to pay your basic bill (as long as it doesn't have mobile or other services on it). I am repeating what I was told when I came in for help with my services after trying to navigate the outsourced call center for amlost 6 hours . They must have a lot of people come in and complain because the response I got from rep#1 was short, seemed angry / frustrated, and unhelpful. Rep #2 was in the middle of streaming a movie (which I heard playing on her desktop) when I arrived, throughout my visit, and was intently watching her screen when I left. Please go there only if 1. You want to pay your cable bill, 2. If you need a cable box or possibly a modem router. Do not go there for anything else.........

Kathy M.

5/5

I needed to set up payments and get my name added to my husband's account so I could have access. Debra was very kind, knowledgeable, and helpful. We were done quickly with no difficulties.

Alex A.

5/5

If you ever have an issue with your wifi, go in person. These girls go way out of their way to fix an issue. Thank u for the 👍 customer service

Cheryl N.

5/5

The ladies in this store always go above and beyond

Bex F.

5/5

I had a good experience at this particular service center, this review does not reflect Comcast as a corporation or service/prices, but the employees at the Bad Axe service center. Debra was helpful and greeted me right away when I came in. All staff that I could see were wearing masks, which I really appreciated. I completed what I needed to do quick and easy

Cathryn S.

5/5

Kim and Debbie were friendly and completed my request of removing cable TV and downgrading my internet plan very professionally. No one tried to talk me into multiple options which is what I experience when calling the 800 customer service line. Thanks ladies!

Shawty (.

1/5

Possibly the worst customer service I have ever experienced. Internet was terrible so we got a new router. Disconnected the old router when they knew we didn’t know the password to our account. Had to use the account to hook up the new router. Tried to recover wifi password. They said we could only get it back through wifi. The wifi was disconnected. On the phone with customer service. Stopped responding before our problem was resolved. Told us they knew a way to fix it. All we had to do was hook up the new router and they would make it work. They didn’t know how to. At this point we have to make a third trip into the service center which is only open week days until 5. Strongly considering changing service providers. This issue began Friday afternoon and is still not resolved by Tuesday night.

Catherine B.

5/5

EXCELLENT CUSTOMER SERVICE DURING POWER OUTAGE
I am a Comcast Business subscriber and while I agree that dealing with Comcast can be a challenge, I was very pleased with the efficiency and excellent follow up by the Bad Axe service center. Dean was professional and thorough in handling my case. I am grateful for the excellent care during this recent, extended power outage.