DEKSIA - Grand Rapids, Michigan

Sheri F.

I've had the pleasure of working with the Deksia team since January, and I'm astounded by their continued expertise. I partnered with Deksia, thinking I would only hire them for a new logo, but now it feels like they are part of the company, invested in it, and producing the brand.

Sabina M.

Working with DEKSIA has been an absolute pleasure! They've more than doubled our advertising engagement, and our CTR is at an all-time high. The team is not only fun and patient but also critical thinkers who really listen to our unique goals and tailor their strategies accordingly. I’m thrilled with the results and will continue to work with them moving forward. I highly recommend DEKSIA to anyone looking for a partner that truly invests in your success!

Liz H.

If you are the type of person to question and challenge your partners, Deksia is not a good fit for you. I identified a weakness in Deksia's business which they thought was strong and I was treated like I was crazy. I did recieve an apology for my mistreatment of and the gross mismanagement of my account. The fact remains that I was upsold on digital marketing while Deksia had no competent staff to manage my search engine marketing (SEM). In the 6 months we worked together they neglected to verify my google account, they neglected to connect my google tag (so there was no way to optimize) and they reported bad data to make themselves look good. For the entire time I was paying them (and google!) they had my brand name in every search term. This went on for over 6 months! Why didn't I catch it sooner? Because I had a baby. I had trusted them to take care of SEM so I wouldn't have to worry about it. Once I was out of my postpartum haze and I was able to look under the hood. I found that over 85% of their reported sales were attributed to my hard earned organic reach. And yet they would self congratulate themselves and ask me to raise my SEM budget. When I revealed this to them they tried every gaslighting technique in the book. They took advantage of my trust in them. Their marketing VP even asked why they should spend time doing a postmortem of their mistakes when they could be spending time "making me more money". How can you move on and improve if you never examine your mistakes? Even getting them to admit they made all these errors took me hiring a 3rd party to generate reports and attribution models so we could uncover the truth of Deksia's performance or in this case lack thereof. There was no effort to make things better even after I had spent 6 figures with them on various projects. Instead I was billed for another 2 months after ending the relationship because it was in our contract. If you are signing a contract with them- take that part OUT! I had to pay them for doing nothing while I was paying someone else to fix the mess they made.

Adam Bird is the glue holding this house of cards together and the only reason I do not completely regret working with Deksia. I came to them to elevate my brand, Swaddelini. Adam did a phenomenal job unveiling the DNA of the brand and giving me a deeper understanding of my customer. Shelly is also very talented. She took the direction from Adam to create brand messaging and imagery that did exactly what I wanted it to do. Deksia has strong creative talent that can deliver a good product; unfortunately, they lack the technical expertise to bring it home and they lack the leadership to build long lasting customer relationships.

Luis C.

Deksia has helped us so much. They have done everything from creating our logo (That we love), our brand, to designing our website, cards, vehicles, everything.
So far all their work has been amazing.
All the team that has worked with us has been great!

Kathy S.

I enjoy working with Deksia. For several years, they have been making helpful improvements to our website. They also manage our Google Ads, which were a complete mess before Deksia took over. Now our ad spend is budgeted, appropriately delivered to a target audience and the correct keywords are delivering our ads when people search for our educational offerings. Thanks!

Katie T.

Deksia has both helped our company through a rebrand launching on our 27th anniversary and launch a new brand. I have loved not just having the guide to the external of our brand (colors, logos, fonts), but the internals as well. I utilize our brand archetype in everything I do to determine if something I want to do matches our brand! The archetype and I have different personalities, so its a great lens to filter my ideas and make sure that our company has a cohesive and positive story rather than being my personality.

Daniel C.

Deksia is an absolutely amazing agency for back-end SEO work and marketing services. Their staff is incredibly professional and knowledgable in their work. Thanks to them and their recommendations, we have exponentially grown our digital traffic. The most amazing thing about this agency to me is how much they take off your plate, whether it be setting up GA metrics, link-building, or website audits, this company takes a massive weight off my shoulders, and I can rest easy knowing the work I've contracted them to do is being done properly at a high level of excellence. I can not recommend Deksia enough, they are absolutely awesome!

Orr V. I.

I'm delighted to share a positive company review for Deksia and their exceptional work with WGVU Public Media. Deksia's expertise in brand strategy and marketing has been invaluable to our organization.

They conducted a comprehensive brand audit, providing valuable insights into our strengths and areas for improvement. Their understanding of our target audience allowed us to refine our messaging and connect more effectively with viewers and supporters.

Deksia's guidance in developing our brand voice and archetypes was instrumental in shaping our communication strategies. Their seminar on writing copy in our brand voice was engaging and informative, equipping our team with practical skills and strategies.

Throughout our collaboration, Deksia's team exhibited expertise and professionalism. They were attentive to our needs, offering tailored solutions and exceptional customer service.

I wholeheartedly recommend Deksia to colleagues in marketing and promotions. It has been a pleasure working with them, and we eagerly anticipate our continued partnership.